Privacy Policy

PRIVACY POLICY

Ripley Entertainment Inc., together with its parent, subsidiary and affiliated companies (collectively, “Ripley”, “we”, or “us”) owns and operates this website and/or mobile application (the “Site”). We recognize that privacy is important to you, and we are committed to protecting the personal information that you provide to us on this Site.

Accordingly, this privacy policy (this “Policy”) describes the information that we may collect, explains how we will use your information, the rights and choices you have with respect to your information, how you can assert those rights, and how you can contact us to get answers to your questions.

You should note that when you leave this Site, whether via a link provided by Ripley or otherwise, you may enter a site owned and controlled by a third party (“Third Party Sites”). Accordingly, this Policy does not apply to any information that you share on Third Party Sites. Before disclosing Information, you should verify that you know the identity of the party to whom you are making a disclosure and the privacy policy that applies to the treatment of your Information.

   IF YOU ARE HAVING ANY TROUBLE ACCESSING THE SITE OR THIS POLICY, PLEASE CONTACT US AT 407-345-8010, 24 HOURS A DAY, 7 DAYS A WEEK, OR VIA EMAIL AT PRIVACY@RIPLEYS.COM.

INFORMATION COLLECTION AND USE

We use the term “personal information” or “personal data” to refer to information that reasonably identifies, relates to, describes, or can be associated with you (collectively, “Information”). Data that has been deidentified or that otherwise cannot reasonably be related back to a specific person is not considered personal information. The precise definition of personal information may vary depending on your place of residence, but we take the same general approach to protecting your privacy, subject to any additional measures that may be required by applicable laws.

Ripley collects Information (such as, first and last name, e-mail address, your city, state or county of residence and your credit card information), when you use certain Ripley products or services (such as, on-line ticket purchasing, on-line posting of videos/photos, submitting a question to ask the vault, or playing games), and when you enter promotions or sweepstakes. We may also receive your Information from our business partners.

Ripley will use your Information (i) to enhance and personalize your experience on this Site; (ii) to generate statistics and information about traffic to and on this Site; (iii) to respond to your direct inquiries, requests, issues or feedback, and providing customer service; (iv) to fulfill your requests for certain products and services; (v) to market our products and services to you; (vi) to administer our promotions, contests, or sweepstakes; (vii) for security and fraud prevention; (viii) to comply with legal obligations; and (ix) for other business purposes.

This Site collects your IP address to help diagnose problems with our server, to determine the frequency with which our visitors look at various parts of this Site, and to administer this Site. The IP address is also used to gather broad demographic information such as geographic distribution of our visitors and may be used to allow us to provide goods and services appropriate to your place of residence.

INFORMATION SHARING AND DISCLOSURE

Ripley may share your Information with third parties when:

1. We have your consent to share your Information.
2. We need to share your Information to provide the product or service you have requested.

Ripley may contract with companies or persons to provide certain services, including, but not limited to, credit card processing, shipping, data management, and promotional services. Ripley provides its service providers with the personal information that is needed for them to perform these services, but they are only permitted to do so in connection with performing services for us. We do not authorize them to use the information for their own benefit.

Although unlikely, in certain instances Ripley may disclose your Information when there is reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may be causing injury to you, to Ripley or to others. Ripley may also disclose your Information when it believes the law or legal process requires it.

In addition, if Ripley is involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Ripley’s assets, whether as a going concern or otherwise, our successor may transfer the Information we have collected or maintain to the buyer or other successor .

SECURITY

Ripley has reasonable and appropriate security measures in place to protect the loss, misuse or alteration of your Information under our control. Ripley uses Secure Sockets Layer (SSL) technology to encrypt Information that you transmit through us over the Internet. Once we receive your transmission, we will store all Information on secure servers behind a firewall. The Ripley management team and its engineers regularly review and update the integrity of this Site and the security of your Information. However, no method of safeguarding information is completely secure, and we cannot guarantee that our safeguards will be effective or sufficient.

RETENTION

We will retain your Information for as long as your inquiry is active or as needed to provide you with our products or services, and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your Information, we may continue to retain and use anonymous or aggregate data, or any other data that constitutes non-personal information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.

MARKETING COMMUNICATIONS

We may send you email marketing communications. If you receive a marketing message from us, you may unsubscribe from future messages in accordance with our standard unsubscribe process (such as by using the unsubscribe link included in an email by responding STOP to any SMS message that we send), or by sending an unsubscribe request to us at privacy@ripleys.com. We will process your request within a reasonable time after receipt. Please note that if you opt out in this manner, certain aspects of our services may no longer be available to you. We may still communicate with you, for example, to send service related messages to you, to respond to service requests or for other non-marketing matters.

OUR USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

As with most websites, we use cookies and other tracking technologies (collectively “cookies”) to store and track information about you. Where required by applicable law, Ripley will acquire consent from you prior to using certain cookies during your use of the Site and/or we will offer you the opportunity to choose which type of cookies to enable or disable. Cookies are simply small pieces of data that are sent to your browser from a web server and stored on your computer’s hard drive. We use cookies to remind us who you are and to help you navigate our Site during your visits. Cookies enable us to save preferences and shopping cart contents for you so that you will not have to re-enter certain information.

We also permit third parties and service providers to use online tracking tools for analytics and to determine relevant interest-based advertisements. For this purpose, we may use services hosted by companies such as Google Analytics, Facebook, Snapchat, and Tiktok to help us understand the use of our websites and products; to match certain data about our customers, uses of our websites, and social media engagement; and to deliver and manage interest-based advertisements. These services may collect information, such as an IP address, sent by your browser or via cookies. We may also share certain limited (often hashed) information, including email addresses if you have opted in to receive marketing communications, with our ad partners so that they may provide these services to us.

In addition, cookies allow us to measure website trends and traffic patterns, such as which areas of the Site you visited and which site you came from; to reduce customer frustration and simplify site navigation; to help design our site to make it more efficient and enjoyable; to make product recommendations; to deliver an advertisement while browsing, and to prevent fraud. We and our service providers, use cookies to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. If you do not want to have this information used for serving you interest-based ads, you may opt-out by following the steps below.

Cookies can be managed in various ways. Opt out of interest-based ads by following these steps:

• Disabling cookies via browser controls: Most browsers are initially set up to accept cookies by default. However, if you prefer not to store cookies, you can choose to do the following, but note that some features of our Site may not work if you do not accept cookies:
• Not use our sites
• Set your browser to notify you when you receive a cookie
• Set your browser to refuse to accept cookies
• Delete our cookies after visiting our site
• Browse our site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Edge, “Private Browsing” in Firefox and Safari, etc.)

Due to the lack of industry standards for handling Do-Not-Track signals sent by browsers, our Site may not respond to such requests.

• Opting out using tools provided by third parties: For guidance on how to control or delete cookies, or how to opt-out of receiving certain targeted ads based on your browsing history, we recommend that you visit the following resources:
• Network Advertising Initiative (www.networkadvertising.org/choices/)
• Your Ad Choices, powered by Digital Advertising Alliance (www.aboutads.info)
• All About Cookies (www.allaboutcookies.org)
• Your Online Choices (www.youronlinechoices.eu)

If you would like to opt-out of Google Analytics for Display Advertisers and/or opt out of the customized Google Display Network, you may do so by visiting Google's Ads Preferences Manager. You may also wish to utilize the Google Analytics Opt-out Browser Add-on to opt-out of Google Analytics. For information on how to do this on the browser of your product or mobile device you will need to refer to your browser's or mobile device's help menu or product manual.

Effect of opting-out. Your cookie selections are specific to the device, website, and browser you are using, and are deleted whenever you clear your browser’s cache. If you use another device or browser, you will need to opt out on each device and browser. Blocking or clearing cookies from your browser may remove your opt out settings, requiring you to opt-out again. After you have opted out, you may still see advertisements because not all advertisements are placed using cookies or personal information. For example, you may see contextual ads online such as those based on the topic and content of a webpage you visit. Other advertisements are published to third party websites and are visible to all visitors of that website.

OUR AI PRODUCTS

We use artificial intelligence in the form of chatbots to interact with you. You determine what information you may supply to our chatbots. All personal information that you supply will be handled in conformity with this Notice and our agreement with third parties providing the services, including SatisfiLabs.

YOUR PRIVACY RIGHTS

Depending on the laws applicable to you, you may have certain rights regarding the collection and processing of your Information. You may exercise these rights, to the extent they apply to you, by contacting us at the information provided at the end of this Policy, or by following instructions in this section.

California Residents

California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to privacy@ripleys.com or write us:

Ripley Entertainment Inc.
9545 South John Young Parkway, Suite 222
Orlando, Florida 32819
Attention: Webmaster

Nevada Residents

Nevada law permits our visitors who are Nevada residents to request that their personal information not be sold (as defined under applicable Nevada law), even if their personal data is not currently being sold. To make such a request, please send an e-mail to privacy@ripleys.com or write us:

Ripley Entertainment Inc.
9545 South John Young Parkway, Suite 222
Orlando, Florida 32819
Attention: Webmaster

Other States

If you are a resident of certain other states, including but not limited to Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information and the right to non-discrimination for exercising your rights. In certain states, you may have the right to a list of categories of third parties to which we disclose Information, a list of the third parties to which we disclose Information, and the right to opt out of collection under certain circumstances. These rights may be limited in some circumstances by applicable law. To exercise these rights, please send an e-mail to privacy@ripleys.com or write us:

Ripley Entertainment Inc.
9545 South John Young Parkway, Suite 222
Orlando, Florida 32819
Attention: Webmaster

Canada Residents

Canadian law permits our visitors who are Canada residents to request and obtain from us information respecting the existence, use, and disclosure of their personal information as well as access to that information (subject to certain exceptions pursuant to applicable laws). Without limiting the above, residents of Canada will, upon request:

·         Be informed of whether we hold personal information about you;

·         Be provided with an account of third parties to which we have disclosed your personal information;

·         Be able to challenge the accuracy and completeness of your personal information and have it amended as appropriate; and

Be provided with information about our policies and practices with respect to the management of personal information, including: the name or title, and address, of the person who is accountable for our privacy policies and practices; the means of gaining access to personal information; a description of the type of personal information held by us, including a general account of its use; a copy of any brochures or other information that explain our policies; and what personal information is made available to related organizations. 

United Kingdom Residents

Ripley is the data controller of all personal data collected through the Site. We will only use your personal data, as that term is defined under the General Data Protection Regulation (“GDPR”) and the UK Data Protection Act (“UK DPA”), when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

●       Where we need to perform the contract we are about to enter into or have entered into with you.

●       Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

●       Where you have consented to a certain use of your personal data.

●       Where we need to comply with a legal or regulatory obligation.

To the extent permitted under applicable laws, we will also process, transfer, disclose, and preserve personal data when we have a good faith belief that doing so is necessary.

We may transfer personal data from the UK to the USA and other countries, some of which have not been determined by the UK Secretary of State to have an adequate level of data protection. Where we use certain vendors, we may use specific contracts approved by the UK Secretary of State, which give personal data the same protection it has in the UK. For more information about how we transfer your data, please contact us at privacy@ripleys.com.

If you are situated in the EU or the UK, under the GDPR and the UK DPA, as a data subject, you have the right to:

●       Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

●       Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

●       Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

●       Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

●       Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

●       Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

●       Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

To exercise your rights under the GDPR and the UK DPA, please contact us at privacy@ripleys.com. Please note that in order for you to assert these rights, we may need to verify your identity to confirm your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In order to verify your identity, we may need to gather more personal data from you than we currently have.

You also have the right to make a complaint at any time to your local supervisory authority. We would, however, appreciate the chance to deal with your concerns before you approach your supervisory authority, so please contact us in the first instance. If you have a complaint, please contact privacy@ripleys.com.

CHILDREN UNDER THE AGE OF 13

The Children’s Online Privacy Protection Act of 1998 and its rules (collectively, “COPPA”) require us to inform parents and legal guardians (as used in this section, “parents”) about our practices for collecting, using, and disclosing personal information from children under the age of 13 (“children”). It also requires us to obtain verifiable consent from a child’s parent for certain collection, use, and disclosure of the child’s personal information with certain exceptions.

This section notifies parents of:

• The types of information we may collect from children.
• How we use the information we collect.
• Our practices for disclosing that information.
• Our practices for notifying and obtaining parents’ consent when we collect personal information from children, including how a parent may revoke consent.
• All operators that collect or maintain information from children through this Site.

This section only applies to children under the age of 13 and supplements the other provisions of this Policy. Only the other provisions of this Policy apply to teens and adults.

Information We Collect from Children

Children can access many parts of the Site and its content and use many of its features without providing us with personal information. However, some content and features are available only to registered users or require us to collect certain information, including personal information, from them. In addition, we use certain technologies, such as cookies, to automatically collect information from our users (including children) when they visit or use the Site.

We only collect as much information about a child as is reasonably necessary for the child to participate in an activity, and we do not condition his or her participation on the disclosure of more personal information than is reasonably necessary.

We only collect information from children who participate in a child-directed contest, and we only collect information from the child to enter them into the contest and to notify the child of the winner of the contest. We will only contact children who participate in the contest once, at the conclusion of the contest to notify the child if they have won. Once that notice is sent, we will delete the information collected from all participating children.

Information We Collect Directly When a Child Participates in a Contest. To participate in a contest, a child must provide us with the following information to register: the child’s first name, child’s birth date, a parent’s email address, and the child’s email address. We may request additional information from your child, but this information is optional. We specify whether information is required or optional when we request it.

We will not allow children who participate in our contests to communicate with others on or through this Site. Our Site does allow on-line ticket purchasing, or playing games, and posting to public areas of the Site (“Social Features”). The nature of these features require the disclosure of personal information. We do not monitor or review this content before it is posted, and we do not control the actions of third parties who view information on the Site. We encourage parents to educate their children about safe internet use and to monitor their children’s use of social features on any website that the child may access.

Automatic Information Collection. We use technology to automatically collect information from our users, including children, when they access and navigate through the Site and use certain of its features. The information we collect through these technologies may include:

• One or more persistent identifiers that can be used to recognize a user over time and across different websites and online services.
• Information that identifies a device’s location (geolocation information).

We also may combine non-personal information we collect through these technologies with personal information about you or your child that we collect online.

How We Use Your Child’s Information

We use the personal information we collect from your child to:

• Register him or her with the Site so that the child may participate in a contest.
• Communicate with him or her about whether the child has won or lost the contest in which the child has participated.

We use the information we collect automatically through technology (see Automatic Information Collection) and other non-personal information we collect to improve our Site and to deliver a better and more personalized experience by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about the child’s preferences, allowing us to customize the content according to individual interests.
• Speed up your searches.

We use geolocation information we collect to deliver relevant content and advertising, to monitor, evaluate, and optimize the operation of our sites and services, and to analyze traffic on our sites.

Our Practices for Disclosing Children’s Information

We do not share, sell, rent, or transfer children’s personal information.

We may disclose aggregated information about our users. After providing notice of whether a child has won or lost a contest, we will delete all personal information that we have collected from the child and will retain the parent’s email address in our records. In addition, we may disclose children’s personal information:

• To third parties we use to support the internal operations of our Site and who are bound by contractual or other obligations to use the information only for such purpose and to keep the information confidential.
• If we are required to do so by law or legal process, such as to comply with any court order or subpoena or to respond to any government or regulatory request.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Ripley, our customers or others, including to:
• protect the safety of a child;
• protect the safety and security of the Site; or
• enable us to take precautions against liability.
• To law enforcement agencies or for an investigation related to public safety.

In addition, if Ripley is involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Ripley’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding or event, we may transfer children’s personal information we have collected or maintain to the buyer or other successor.

Accessing and Correcting Your Child’s Personal Information

At any time, you may review the child’s personal information maintained by us, require us to correct or delete the personal information, and/or refuse to permit us from further collecting or using the child’s information.

You can review, change, or delete your child’s personal information by sending us an email at privacy@ripleys.com. To protect your privacy and security, we may require you to take certain steps or provide additional information to verify your identity before we provide any information or make corrections.

Operators That Collect or Maintain Information from Children

The following operators may collect or maintain personal information from children through the Site: Pancake Laboratories, Inc./ShortStack.com., 50 Washington St UNIT 301, Reno, NV 89503 contact@shortstacklab.com; and Commission Junction LLC part of Publicis Groupe, 30 Rue du Chemin Vert, 75011 Paris France privacy@cj.com

Please direct any inquiries about third party operators to:

Legal Department
9545 South John Young Parkway, Suite 222
Orlando, FL 32819
407-345-8010
privacy@ripleys.com

CONTACT US

If you have any questions about the information that we collect on this Site, your privacy or our security measures, please contact us at privacy@ripleys.com. You may also write to us at the address provided above.

CHANGES TO THIS PRIVACY POLICY

Ripley may at any time revise this Policy by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Policy to which you are bound.

Last updated: September 30, 2024