FAQ
What forms of payment do you accept?
We accept cash, debit, Visa, Mastercard, American Express, and Discover.
Do you offer group rates?
Discounted rates are available for groups, schools and Scouts. Reserve your rate today! Click here to submit a group request form.
Do you offer any discounts?
Yes! Visit both the Odditorium and 7D Moving Theatre with a VIP combo and save 40% – no promo code needed!
If I buy a Combo Ticket, do I have to visit all attractions on the same day?
No, you do not have to visit all Attractions on the same day. Your tickets are valid for one use for one year from date of purchase per Attraction.
Are you open public holidays and do you charge a public holiday surcharge?
We are open 365 days a year, including all public holidays, from 9:00 a.m. until late, and Anzac Day from 1:30 p.m. until late. We do not charge more on public holidays.
Do I have to print my tickets?
No, tickets do not need to be printed. You'll be able to retrieve your tickets directly from your phone once you receive them in your email.
Can I book birthday parties, class trips, or other special events?
Yes! Ripley's attractions offer an experience like any other. Click here to submit a group request form.
Do I need to make a reservation or book a time slot?
Reservations are not required. Tickets are valid for one year from date of purchase.
Do you accept companion cards?
Yes, please bring your companion card and valid ID to the ticket booth for assistance. Companion tickets are only available at the ticket counter and cannot be reserved online.
What procedures do you have in place to minimize the spread of illness among guests?
We take thorough steps to keep our attractions safe and promote a healthy environment. To protect our guests and associates, and prevent the spread of illness, we employ rigorous sanitation standards and robust cleaning procedures, including:
Extensive training on maintaining a safe and hygienic workplace and environment for our guests.
Appropriate personal protective clothing for those who are assigned cleaning duties.
Procedures for cleaning and disinfection of areas throughout the day and where illness has been suspected or reported.
Quick response to spills, trash, and other situations.
Daily sanitation procedures for everything, including bathrooms, faucets and sinks, benches, and trash cans.
We trust you to make your own choice as to whether you want to wear a face mask and ask that you respect the choices of our other guests.
We closely monitor local, state, and national public health authorities, and take their guidance when additional preventive measures are needed. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Ripley’s Attractions, you voluntarily assume all risks related to exposure to COVID-19.
We’re committed to creating accessible adventures
We foster accessibility for all visitors, and remove barriers to participation for guests with disabilities. Our team is trained to accommodate guests with different abilities, and our attraction was built with accessibility in mind. Our restrooms are also accessible, equipped with hand rails and grab bars. Sensory guides are available at the front ticket counter.
Wheelchairs
Ripley’s does not have a public elevator, but we do have a lift that can assist guests that need help in getting between floors. Please let our attendant know if you need to utilize the lift.
The Red Trains have wheelchair and stroller parking available for guests who can transfer. All drivers carry specially made steps with handrails for those who need assistance boarding. If you have someone in your party that cannot transfer, please call 904-824-1606 for available accommodations.
Service and Support Animals
Yes. All of our Ripley’s St. Augustine attractions are pet friendly for well-behaved pets, as long as they are good with people and you clean up after them.
Service animals are always welcome.